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FAQ Page

Pantone, Pantone Matching System or PMS colors are a color matching system. A ‘Pantone’ color is one where the mixture of basic colors is based on a specific formula. Therefore the specification of one of the 1000+ Pantone colors will lead to consistency of color from more than one printer or supplier. Clients normally specify Pantone colours by the number allocated to each one (e.g. PMS 032 Red).

Yes. Typically we create logos in a variety of color options. If your logo uses less than 4 colors, they will be provided in versions made up of Pantone colors. Each color will be specified by a specific Pantone color value. This is the most cost efficient way of printing a logo which has less than 4 colors.

Scalable vector logo files can be opened, changed and edited by you using software programs such as Adobe Illustrator, Macromedia Freehand or CorelDRAW.

Bitmap files can be used in almost all common software applications, and can be edited using applications such as Adobe Photoshop, Corel PHOTO-PAINT, or JASC Paint Shop Pro.

You business cards and stationery will be created in a vector format, so using any vector editing application such as Adobe Illustrator, Macromedia Freehand or CorelDRAW you will be able to open, change and edit your files.

There is a difference between how your monitor displays colors on screen, and how your personal printer prints and how a printer’s press prints. We match your logos RGB colors with Pantone colors for your printed stationery. Pantone colors may appear different on screen because we match them on the Pantone chart as it will appear when it gets printed. You will also be provided with a version of your logo in RGB colors as well. To simulate how the final color will accurately look coming off a press you will have to calibrate your printer with the screen.

Yes, we can design your full logo branding and complete stationery package. Use our online Quote form or Contact Us for a quotation today.

As a very broad generalization, our design process follows the following steps:

  1. Complete our Get a Quote form to submit your project specifics to us.
  2. We will either be in touch to clarify your requirements or provide you with a price quote for your project.
  3. Once you have accepted the price quote, we will be in touch to conduct more thorough creative research about you, your company/product/service and your design tastes and requirements.
  4. Armed with your creative input, we will provide you some general designs within 5 business days for your feedback.
  5. You will provide comments about the first round of design concepts.
  6. There is a series of design/feedback/redesign/feedback cycles as your comments and changes are integrated into a more refined design.
  7. Once you have approved a final design, we prepare the final files for delivery. This takes anywhere from 1-48 hours.
  8. Final files are delivered to you along with the project invoice.
  9. You provide payment within 14 days.

Time frames are generalized, and can be adjusted to match your schedule.

After completing our Request for Quotation form, the information is sent to us.
Within 24 hours or less, we will either be in touch to clarify your requirements and/or send you a written quotation for your design project.
Feel free to ask questions, clarify points, or make additional requests.
Should you accept the quotation, you will notify us and we will begin your design process.

Depending on the type of project or design requirements, you should see initial design concepts anywhere from 24 hours to 3 business days after the start of the design process.

We are flexible and can send you your intermediate design concepts in a number of ways:
– via email as attached files (jpg, PDF)
– posted to our Web site and we will provide you with a URL to log in to see your design
– printed and sent via traditional post

We believe in ‘unlimited’ revisions until you are happy and not handcuffing you to a specific number of changes. Depending on your schedule and when you require your final files, we are happy altering the intermediate designs until we arrive at a finished design you are completely happy with and are proud to use for years to come.

Depending on the type of project or design requirements, a typical project can take a little as 24 hours or  weeks or longer to complete.

Once you have signed off a final design, we prepare the final files for delivery to you.  Again depending on the project type, this can be as quick as 1 hour to a more typical 24 – 48 hour.

Any source materials are welcome. We can accept Windows or Macintosh formatted files in all popular software formats. Please contact us to clarify specific file requirements.

Once your design is completed, we can deliver your final files:
– via email as an attachment
– upload to our secure Web site for you to download
– upload to your Web site via ftp
– save files onto a CD and deliver via regular post or courier

Yes, we can accommodate most popular software packages. Just let us know what software you use and we can format your files into a form that is editable with your software.

For a period of 6 months following your project, we keep your design in an active archive should you lose or damage your files, or require followup work. After this period, we archive your files. Any retrieval at this point may incur a nominal cost.

Once we start the design process you can communicate with us in various ways:
– most conveniently, by email – moby0001@gmail.com
– by phone – 012 3077 196

This FAQ section has more detailed information, but my overall approach is:

  • As soon as I have a complete description, in writing, of what you want in your website, I can build it.
  • My preferred form of communication is email.
  • I charge by the half-hour, and always round down.
  • Invoices are sent at the end of the month, and are due upon receipt.
  • For any sizable project, prior to my getting started, I need a deposit of 50% of the minimum from the estimated cost of the project. Once a client has made a few payments, no further deposits are needed.
  • Because of my years of experience, I’m able to complete tasks faster than most developers.
  • Clients often comment that they find me extremely responsive, and that’s partly because I work seven days a week, so I’m almost always at my computer.

Yes. For many reasons, we do produce number of mockups at RM100.00 for landing page depending on complexity and RM50.00 for sub-pages upon request.

Also, any designs made for a proposal tend to be created to impress the client and not the website’s target audience. Producing an excellent website design is a partnership between the client and our designer.

To develop a new website for you, I need to know exactly what you want it to be able to do. That information forms the project specification (often referred to as the “project specs” or “design brief”). Please send me the following in an email message:

  • A list of all the desired features (unless you already sent me a complete list).
  • The text for the website — or at least everything needed for the homepage — or indication that you want me to use the text on your existing website, if any.
  • The images (a logo, a staff photo, product photos, etc.) and other multimedia for the website. The higher the resolution of the images, the better.
  • For all the administrative users who will need to login to the website and make changes: each person’s name, email address, and a chosen username. I could set the usernames if you have a preferred format. I will set the initial passwords, which can always be changed later.
  • If you already have a Web host, then I need the access information (username and password) for the Web host (FTP) and for the database admin (typically cPanel). If you do not already have Web hosting, or you want a better provider, please see my instructions.
  • Planning: I discuss with the client what she is looking for in a new website. The client chooses a domain name (if one is not already registered), and opens a web hosting account. The client tells me the project specification, and we clarify any remaining questions and options.
  • Development: I build the website. This includes creating any needed content types, user roles, and test users, as well as installing and enabling modules. If the client has requested that I design the website, then I install and possibly customize a theme. When the website is functional, I make it available to the client on a staging server, for review.
  • Feedback: The client confirms that the website incorporates all of the requested functionality, or identifies any discrepancies, which I then fix. The website is then complete.
  • Launch: I deploy the website to the client’s server. The website is then “live” on the Internet.
  • Promotion: To increase the new website’s publicity, the client may at this point use a variety of online marketing techniques. This may include hiring me to write and distribute an online press release, announcing that the new website is open for business. At the very least, a link should be published on a known web page, so search engines can find a new website and index it.

Years of experience have shown that large projects are best created in phases (with each phase invoiced separately):

  • The success of each phase allows both parties to verify that the project is on track, and to know what is the next step.
  • At each stage, both parties have tangible proof of commitment, in the form of completed work and cleared payments.
  • Cash flow is improved, by spreading out payments over the entire project, which helps accounting and budgeting. Prompt payment of invoices is especially critical for small businesses such as mine. If I do not receive a milestone payment, then I stop working on the project.
  • After each phase, both parties have a chance to provide timely feedback, thus minimizing risks and maximizing both parties’ engagement in the process.
  • Each phase can be started when I have received payment for the prior phase and the client has decided on all of the work that she would like done in that subsequent phase.
  • Estimates are more accurate, because it is easier for Web developers to provide accurate quotes for smaller amounts of work.
  • Overall website delivery is faster, because some parts of it can be launched while others are in development, thereby preventing a single part from stalling the remaining parts.
  • There are more marketing opportunities, because each new feature can be publicized when it is launched, thereby motivating the public to visit the website again to try out the feature.
  • Your website address.
  • Your company’s exact name and address (if it is not on your website).
  • Your Web hosting company’s name and website address.
  • The access information (username and password) for the Web host (FTP) and for the database admin (typically cPanel). This information likely was sent to you by your Web hosting company when you signed up with them. I need this information so I can download any existing multimedia files, and then later make changes to your website.
  • The access information for the account administration tool and any databases.
  • The details of your shopping cart (website address, username, and password), if applicable.

For discussing the details of your project, email is much better, for many reasons:

  • The information is saved online, and serves as a valuable record of our discussion.
  • Email messages can be searched and referenced at any time in the future, so we do not have to rely upon our memories.
  • Any messages can be resent if necessary.
  • Both parties can take all the time and space they want, to be exact in describing questions and answers. When you express what you want in your own words in an email message, it reduces the potential for misunderstandings.
  • Project requests conveyed in a phone conversation can be (unintentionally) vague, which causes frustration and wastes valuable time. In contrast, email messages encourage us to be more specific.
  • Everyone has the information they need to do their tasks, which saves time and reduces the chances of miscommunication.
  • Files and website addresses can be easily sent via email.
  • Email is convenient for both of us, allowing us to send and receive messages whenever we want, day or night. It is not intrusive or interrupt what we are doing, as does a phone call. We can receive and send information at our convenience, not dictated by a ringing telephone.
  • Because I spend my productive time at my computer, it is easier to read and respond to an email as soon as it is received.
  • Email is free, unlike any phone call outside of our area codes.
  • I do not have a phone, because I do not want anyone disrupting my personal life or inadvertently treating me as an on-call employee.
  • I’m more productive with no phone, being able to concentrate on work, since writing code requires uninterrupted focusing.
  • Contacting me via email is just as fast and reliable as using a phone, because I’m at my computer for most of the day, and I am immediately alerted to any new messages.
  • Any project instructions will need to be provided in writing — either as a project specifications document or in an email message. Email is generally faster and easier.

You will.  We build most new websites using HTML, PHP and WordPress, which is “open source” — both the core code and any contributed modules. This means that We do not own any of the code, and it is licensed to be freely used by you. Non-WordPress third-party applications, which are typically not needed for the websites we build, are owned by their respective creators, and usually offer a license for use by anyone, without charge. You will own the text, images, and other content that you create, including anything edited by me. Copyright and ownership of the complete website are transferred to you, the client, only when full payment for the project is received.

Wereserve the right to use a screenshot and description of the website in marketing materials, which at this time is only the portfolio section on my website.

Yes, but I would need all of the required information, including the credit card details to pay for the service. Some of my clients find it easier to give me that information (which naturally I keep completely confidential), but most clients sign up for the services themselves, and then send me the login information that I need for accessing the account.

I recommend that all my clients choose reliable Web hosting and domain name registration services, which can save a lot of time and trouble. If a client insists upon using a problematic hosting service (such as Go Daddy or Network Solutions), then it will cost extra because it will take more time to set up and maintain the website. If a client-chosen hosting service is causing us many problems, then the client must open an account with a service I recommend.

We can help you to register your domain name. We also offer a shared web hosting for RM315.00 for unlimited web space and email account.

No, because rapidly flashing (or scrolling) text or images usually look awful, are considered by Web designers to be quite outdated and amateurish, and are annoying to most Internet users, especially if they cannot turn off the effects. The only tasteful movement on a Web page is an optional slideshow, which rotates through non-advertising images at a slow pace, or an embedded video that does not start automatically but instead is controlled by the website visitor.

Every website should have an attractive design (a.k.a., its appearance, theme, “look and feel”, etc.). As a full-time Web developer, we design and develope websites. You have some options for getting the design of your own website:

  1. You may choose to have a custom design crafted by a professional designer. Some of my most successful projects involved teaming up with a freelance Web designer, and collaborating as a virtual team. This allows everyone to focus on what they do best. I perform all of the backend programming, i.e., building the website and its database. The designer then styles the website by modifying a CSS file, adding images, etc. I can work with in-house designers (within your organization), provided that they know CSS. I build the basic website first, so the designer can see the page types (that need to be styled separately) and the CSS class and ID names in the HTML pages generated by WordPress. If you do not have in-house talent, let me know if you want me to refer you to an excellent Web designer.
  2. If there is an existing website whose design you really like, I could create a similar design, which would probably cost less than choosing the above option. The design would be customized with your own company logo, up in the header of the pages, where you could optionally have a custom background image. If you choose this option, please send me the address of the website you like, and also send me your custom image(s).
  3. If you have a limited budget, you can choose a prebuilt theme, which I can modify with a new header image and/or your company’s logo. Let me know the name of the theme you want me to use, and send me any image(s)

The finished website will have full functionality and styling in the latest stable versions of all the major Web browsers. The website will most likely work fine in each browser’s previous major release, but may not look identical (“pixel perfect”). There is no guarantee as to how well the website will work in even older versions of browsers, which tend to be obsolete — especially Internet Explorer 5, 6, and 7.

Considering that your company’s website is the face that it presents to the world, anything that would make it better would be well worth the time and effort. Secondly, some improvements in one’s business are only temporary, while improvements to a website tend to be long-lasting, and they build upon one another. Many of my clients have been not only happy with the changes made to their legacy websites, but even more delighted when they learn that they can expand their existing websites to build an online community, take orders online, etc. Most if not all of these opportunities became known only after the clients began thinking of ways to improve their websites, and asking me what is possible.

Yes. Even if you only have enough text and pictures for one web page, a single-page website — often referred to as a “brochure website” or “nameplate website” — is far better than nothing at all. It serves much like an enlarged business card that you can hand out to potential customers all over the world, again and again. Such a website has at least two advantages over larger ones:

  • There is no need for any navigation controls.
  • It is possible to gather visitor information (to put it in simple terms) more easily.

Experienced designers and developers recommend against this. Animated logos and other images can make your website look cheesy. The use of Adobe Flash — especially for navigation — can make your website inaccessible to people with disabilities. Putting your website’s text in images makes it invisible to search engines.

We can add Flash movies to your website, but we do not know how to create the movies. Typically, a dedicated Flash specialist is the best choice. But if you simply want to rotate through a set number of images — optionally using effects for transitioning from one image to the next — that can be done without Flash, using techniques that we know.

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